Returns & Exchanges

Dezylab offers a clear warranty policy with a simple and straightforward claims process. If you have any questions about a product purchased from Dezylab, please contact us.

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30-Day Money-Back Guarantee for Any Reason

 

For products purchased on the official Dezylab website, undamaged products can be returned for a full refund, regardless of the reason, within 30 days of the purchase. This policy does not apply to bulk orders (more than 10 units of a product), which are non-refundable. Once your returned item(s) arrive at the address provided by the Dezylab Customer Support Team, the refund process will begin.

Returns must meet the following requirements:

Include all items originally sent.

Include all products for which the buyer would like a refund. If part of a larger order, only the returned items will be refunded, not the total order value.

Include original packaging.

The refund for discounted products will only be for the discounted value.

For non-quality related returns, the buyer is responsible for shipping costs.

For non-quality related returns, Dezylab will only refund the cost of the product itself.

Returns may be rejected if items do not meet the requirements listed above.

For warranty information regarding products purchased on third-party platforms such as Amazon and Kickstarter, or through Dezylab’s authorized distributors and retailers, please refer to their specific warranty policy. We encourage you to contact the Dezylab Customer Support Team directly before returning items to confirm if a return is the best option available.

At Dezylab, we want you to have the best experience possible. Our Customer Support Team is here to help you answer any and all questions you have about products, shipping, and special promotions. Please don’t hesitate to send us a message if you have any questions. We’re glad to help anytime!